The current business landscape requires strategic decision making and agility. To do that, you need accurate and up-to-date information, available to everyone by means of relevant reports. Enterprise Resource Planning (ERP) software integrates every aspect of a business, providing a single comprehensive view of the company and its information. This ensures that all your staff are empowered to respond to market changes.


In this blog, we look at how inter-departmental communication is made more effective by implementing an integrated system. When data is centralised and readily available for employees to access then communication becomes easier as employees have access to greater insights and accurate information.

Centralised data

The value of having up-to-date and accurate information available at all times cannot be overstated. An ERP solution enables the storing of integrated data securely on a single platform. As a result, all employees can access information whenever they want, wherever they are, in real time. Empowering employees with data ensures both transparency and credibility without compromising the quality and accuracy of the data.

Greater internal and external customer insight

By integrating a CRM system within your ERP, it automatically tracks customer information. This kind of integration enables you to modify and direct your messages to individuals and departments, based on their preferences and job roles. As each department gathers different data about customers, it is essential to give your employees the platform to pool information seamlessly in real-time to get a more well-rounded view of customers. For external stakeholders, and especially customers, your employees have the tools to deliver better customer service, creating a positively reinforcing communication loop.

More inclusive communication

An integrated ERP solution provides access to users across devices, platforms and geographies. This means that employees have access to information and can process transactions on the fly, whether they are on a PC, tablet or smartphone. Sales staff don’t have to wait until they’re back at the office to send an updated spec sheet to a customer or wait on the production manager to finish a production meeting, just to find out if there is product in stock for a new order.

Employees are empowered to communicate

An ERP solution ensures that employees have information at their fingertips and are engaged in the dynamic process of doing business. What this means for businesses is that staff remain more motivated and are more willing to take responsibility when knowing that they are acting on accurate and up-to-date information. This elevated level of ownership lets everyone share in successes and remain driven to keep growing the business.

By implementing a single integrated system (such as SAP Business One), rather than running multiple disconnected spreadsheets, data entry is simplified, duplication is eliminated, and out-of-date information is a thing of the past. This seamless information sharing ensures that everyone is on the same page, no matter which department you are in.

Creighton Products | SAP Business One Customer Story